Service Certificate – STACKIT MongoDB Flex
Service Name
STACKIT MongoDB Flex
High level service description
The STACKIT MongoDB Flex Service (“MongoDB Flex”) provides managed instances of document-oriented NoSQL database MongoDB. Customers can provision instances of the MongoDB Flex Service in different sizes and use them in applications. The customer can choose between replica set variants that offer resilient operation with a low level of downtime for use in productive environments and single instances, which we do not recommend for use in productive environments. The customer can meet increasing demand with in-place upgrades of larger instances. Automated backups and lifecycle management from STACKIT guarantee the secure operation of the instances of MongoDB Flex Service and saved data. The storage space of the instance is not linked to service variants, enabling the customer to have a more precisely tailored database for their application.
Key Features
- Access to instances of document-oriented NoSQL database MongoDB.
- On-Demand Provisioning: Easy and fast provisioning of new service variants of different sizes.
- Simple capacity upgrades using instance upgrades (restriction: adaptation of single instances on replica sets or vice versa not possible).
- Management Dashboard: Self-service management access to the database. Makes planning and performance of updates possible among other factors, backups (modification of existing backup plans, recovery of backups), management, and monitoring of metrics.
- High Availability: Option to use replica sets for increased resilience and reliability.
- Logging and Monitoring: Transmission of logging and monitoring information to defined endpoints.
- Backup: Automatic creation and restoration of backups. The default setting is 14 days. Different time periods can be set by the customer.
- High-Performance Storage Space: Different persistent storage performance classes can be selected. The customer can react to the performance requirements of the application.
- Flexible Storage Space: The storage space can be adjusted without having to use a higher service variant.
Service Plans
During the ordering process, the customer has the option to choose from different configurations of the service. These primarily differ in performance or storage capacity.
Metric
- Billing per hour commenced for each commissioned instance of the MongoDB Flex Service.
- Storage space and backup costs are displayed and billed separately as part of the STACKIT MongoDB Flex Services. Billing per hour or part thereof per gigabyte or part thereof.
SLA Specifics
- To achieve the highest possible availability of the MongoDB Flex Service (for example for use in productive environments), the use of replica sets is strongly recommended.
- When using the MongoDB Flex Service as a single instance, the MongoDB Flex Service may become (temporarily) unavailable, especially during maintenance work (e.g., through updates) that STACKIT performs on the underlying platform as well as on the selected instance variants. The use of the MongoDB Flex Service as a single instance in productive environments is strongly discouraged.
Backup
| Backup Parameter | Characteristic |
|---|---|
| Recovery Point Objective (RPO) | 6 h |
| Recovery Time Objective (RTO) | 6 h |
| Retention Period (RP) | 14 days |
- A RTO of 6 hours applies to storage capacities smaller than 1 TB. For storage capacities of 1 TB or more, an extension of the RTO of approx. 1 minute for each additional 10 GB or part thereof can be expected.
- By default, instances of the MongoDB Flex Service are automatically backed up according to a schedule stipulated by STACKIT. Customers also have the option to change the schedules, create backups and to restore backups using the STACKIT Cloud Portal in Self-Service.
Additional Terms
- Updates of the MongoDB Flex Service are scheduled and performed automatically.
- Monitoring of the available memory and the performance KPIs and the adaptation of backup plans are the customer’s responsibility.
- The instance variants initially selected by the customer cannot be downgraded.
- The initial disk size can be selected independently of the selected instance variant when ordering the service.
- The specified RAM (GB) refers to the RAM provided by the operating system.
- A subsequent block storage capacity expansion leads to a short-term technical unavailability of the STACKIT MongoDB Flex service, even in the case of high-availability instances, which is not included in the agreed availability.
- The customer may not make public any service information or software analysis with regard to the MongoDB Flex Service. (This includes, for example, benchmarking test results, marketing information on MongoDB products or services, product comparisons to customer products, etc.).
- The customer may not make public any service information or software analysis with regard to the MongoDB Flex Service. (This includes, for example, benchmarking test results, marketing information on MongoDB products or services, product comparisons to customer products, etc.).
Version 1.0