PTA Group and STACKIT
SUCESS STORY
NEXOVI, GDPR-compliant video consulting thanks to the PTA Group and STACKIT
With NEXOVI, the PTA Group offers an interactive video consulting assistant for sales, training and customer service processes that is available to customers and interested parties around the clock. STACKIT provides the basis for the GDPR-compliant solution.
GDPR-compliant video advice assistant
The PTA Group’s innovative video advice assistant NEXOVI is available to customers and prospective customers around the clock and can easily handle the initial contact thanks to AI support. With video avatars and artificial intelligence, customers are offered an unparalleled customer experience. NEXOVI is integrated directly into the company’s system, allowing the system to compare the data provided with existing company data during the conversation and, thanks to AI support, draw the right conclusions for follow-up measures.
For such integration to work at all, criteria such as governance and compliance with the GDPR are crucial. Many companies that are interested in the PTA Group’s NEXOVI product come from areas such as the healthcare sector, where data protection plays a very special role. At the latest when NEXOVI processes users’ personal data, the highest level of data protection and adherence to compliance requirements are necessary to enable cooperation in the first place.
Highest data protection standards for NEXOVI
Due to the European General Data Protection Regulation and US laws such as the Cloud Act, more and more German companies are looking for data protection-compliant cloud solutions in which data is stored exclusively in Germany while retaining control over the data (data sovereignty). At the same time, customers like PTA want a cloud provider that is always available and offers reliable support as well as maximum flexibility in configuring the cloud environment. PTA was looking for a German cloud solution that met its data protection requirements, relied on modern technological solutions and also offered the necessary flexibility. As a supplier to the Schwarz Group, PTA became aware of STACKIT and arranged initial discussions with the sales team for a possible cooperation.
It quickly became clear that, in addition to the many cloud functions and PaaS or IaaS, STACKIT places particular emphasis on data protection and adherence to the compliance requirements of German companies. For this reason, STACKIT is the ideal solution for companies that cannot accept any residual risk in terms of data storage or data processing due to the need to protect their data. What makes STACKIT special is the exceptional customer support in the areas of account management and professional service. There is always a central point of contact for all questions, challenges and requests – an important point for PTA.
“It quickly became clear that, in addition to the many cloud functions and PaaS or IaaS, STACKIT places particular emphasis on data protection and adherence to the compliance requirements of German companies. For this reason, STACKIT is the ideal solution for companies that cannot accept any residual risk in terms of data storage or data processing due to the need to protect their data. What makes STACKIT special is the exceptional customer support in the areas of account management and professional service. There is always a central point of contact for all questions, challenges and requests – an important point for PTA.”
Gabriel Becker
Teamlead STACKIT Direct Sales
Advantages of the STACKIT Cloud
Cloud security
The STACKIT Cloud offers GDPR-compliant data storage, maximum data protection and the best information security.
Scalability
You can commission and cancel services promptly via self-service. Load changes can be covered automatically.
Flexibility
Virtualized services are available to you any time and with practically no limits. You no longer need to keep resources available for peak periods.
Customer advice
Always a central point of contact for all questions, challenges and requests.
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