Service Certificate – STACKIT Archiving
Service Name
STACKIT Archiving
High level service description
STACKIT Archiving Service is a service that provides secure and audit-proof archiving for SAP and non-SAP systems for a pre-defined retention period. During the retention period the archived data is stored in a format conforming to regulatory specifications (in Germany) and the stored data can’t be modified.
Key Features
- Archiving as a service
- Object Storage Lock and unchangeable data
- Audit secure storage
- Standard archiving interfaces (SAP AL, BC-ILM, NE.AS, File …)
- Document retention possible for long periods (10+ years)
- WORM storage on both software and hardware level to provide a high level of protection against technical malfunctions, hacking and ransomware attacks
- No limit on the volume of the archived data or number of archived systems
Service Plans
The customer has the option of choosing from various configurations of the service when ordering. These differ primarily in terms of their performance and storage capacity:
| Description | SKU-Portfolio | Service Name | TPS | SKUID |
|---|---|---|---|---|
| Data Archiving REST | Size-100 | Archiving-REST100-EU01 | 50-100 | SA01REST |
| Size-1000 | Archiving-REST500-EU01 | 300-1000 | SA02REST | |
| Size-1500 | Archiving-REST1000-EU01 | 1500+ | SA03REST | |
| Archive Link | Size-100 | Archiving-AL100-EU01 | 50-100 | SA01AL |
| Size-1000 | Archiving-AL1000-EU01 | 300-1000 | SA02AL | |
| Size-1500 | Archiving-AL1500-EU01 | 1500+ | SA03AL | |
| BCILM | Size-100 | Archiving-ILM100-EU01 | 50-100 | SA01ILM |
| Size-1000 | Archiving-ILM1000-EU01 | 300-1000 | SA02ILM | |
| Size-1500 | Archiving-ILM1500-EU01 | 1500+ | SA03ILM | |
| Object Storage | Object Storage for Archiving Premium-EU01 |
Metric
STACKIT Archiving Service is billed on the basis of two (2) different invoice positions:
- Archiving Instance: Billing per hour or part thereof per used instance
- Object Storage: Billing per hour or part thereof per gigabyte or part thereof
SLA Specifics
- Availability is defined as the percentage of time that the system remains operational and the data in the system can be accessed. Customer-specific configurations or other customer-specific properties for unavailability are not included.
- Durability is defined as the percentage of time in which the system functions correctly and the integrity of the data stored in it is maintained. Durability is calculated based on the probability of data loss, i.e. h. an error event in the system that can lead to data corruption or permanent loss of data access.
- The durability of the Object Storage is 99.999999999% on a calendar month average.
- Retention period of the data has to be defined by the Customer via the STACKIT Portal or via a request to STACKIT Support. Retention period depends on the type of document to be archived and Customer fiscal year end, therefore STACKIT Archiving Service can’t be held responsible for incorrect definition of the Retention period.
- Service support covers only regular office working hours (8 am -5 pm CET/CEST). 24/7 support is not available for STACKIT Archiving Service
Backup
Backup and restoration of the object storage are the responsibility of the Customer and are not included in the service.
Additional Terms
Upon expiry or termination of the STACKIT Archiving Subscription, Customer has the possibility to remove the data from STACKIT infrastructure within three (3) months from the end of the Subscription. After this period is done, the Customer data will no longer be accessible.
Version 1.0, valid from 04.03.2025