Service Certificate – STACKIT Kubernetes Engine
Service Name
STACKIT Kubernetes Engine
High level service description
STACKIT Kubernetes Engine (“SKE”) is a robust, scalable and managed Kubernetes service for the provision and management of containerized applications by the customer. SKE makes it possible for the customer to create customized Kubernetes clusters as self-service using the STACKIT Cloud Portal and delivers upstream conformant Kubernetes clusters. The SKE simplifies the provision of standard Kubernetes applications and containerized workloads.
Key Features
- Auto-update functions in the Kubernetes and system software versions keep clusters up-to-date.
- Automatic repair functions make rapid problem detection in the cluster possible, initiate a repair process and as such reduce the operational expenditure.
- Event-controlled Pod and node auto-scaling adapt to the cluster according to the actual utilization.
- The billing of SKE is carried out per managed cluster (running/in hibernation) per hour commenced until deletion of the respective cluster.
Metric
- The billing of SKE is carried out per managed cluster (running/in hibernation) per hour commenced until deletion of the respective cluster.
- STACKIT Cloud Services acquired by the customer within the cluster (for example VMs, Storage, Network) are billed separately according to the conditions named in the respective service certificate related to the Cloud Service and are not included in the price of the SKE.
SLA Specifics
- The SKE is available provided the API server is accessible for a cluster at the service transfer point.
- Failures in Kubernetes nodes, volumes or Pods within the SKE clusters are treated in the calculation of availability as excluded events in the sense outlined in the general service description and as such do not affect the calculation of availability.
Backup
- The execution of backups and the recovery of data within the Kubernetes cluster that is managed by SKE is the responsibility of the customer.
Additional Terms
- The following conditions also apply to the use of SKE: