Service Certificate – STACKIT Observability

Service Name

STACKIT Observability

High level service description

STACKIT Observability (“Observability”) is a managed service, which provides the customer with a high-performance observability toolset. It can observe Targets that provide data in an OpenTelemetry format. Telemetry data (metrics, logs and traces) can be sent to Observability. For metrics, retrieval is also possible. All telemetry data can be visualized and seen by the customer in an adapted dashboard using different types of diagrams. An alarm system is also integrated; the system can notify user groups via various communication channels as soon as a threshold value, defined by the customer, is exceeded.

Key Features

Customer systems and applications for monitoring can be added via a user-friendly configuration screen and API
All dashboards are easy to create and use and are highly adaptable
Long-term storage (see service plans) for metrics
As soon as user-defined alarms are triggered, the customer can be notified via several pre-determined communication channels
Pre-configured auto-update functions keep components up-to-date

Service Plans

The customer has the option to choose from various configurations of the service when placing the order. These differ primarily in their performance and storage capacity.

Service Plan	Frontend	Metrics Endpoint	Monitoring	Monitoring	Monitoring	Monitoring	Monitoring	Monitoring
	Starter	100k	Starter	Basic	Medium	Large	XL	XXL
Metric Limits	Metric Limits	Metric Limits	Metric Limits	Metric Limits	Metric Limits	Metric Limits	Metric Limits	Metric Limits
Metric values per minute	0	100.000	5.000	30.000	100.000	300.000	150,0000	300,0000
Storage in days	0	1 Minute	bis zu 780	bis zu 780	bis zu 780	bis zu 780	bis zu 780	bis zu 780
Alerting Limits	Alerting Limits		Alerting Limits	Alerting Limits	Alerting Limits	Alerting Limits	Alerting Limits	Alerting Limits
Notification rules	0		10	50	100	200	400	800
Receivers¹	0		5	10	50	100	100	100
Matchers²	0		5	10	50	100	100	100
Frontend Limits	Frontend Limits		Frontend Limits	Frontend Limits	Frontend Limits	Frontend Limits	Frontend Limits	Frontend Limits
Users	5		5	30	100	100	200	200
Logs Limits	Logs Limits		Logs Limits	Logs Limits	Logs Limits	Logs Limits	Logs Limits	Logs Limits
Size (GB)	0		0	0	0	0	0	0
Storage in days	0		0	0	0	0	0	0
Traces Limits	Traces Limits		Traces Limits	Traces Limits	Traces Limits	Traces Limits	Traces Limits	Traces Limits
Size (GB)	0		0	0	0	0	0	0
Storage in days	0		0	0	0	0	0	0

Service Plan	Observability	Observability	Observability	Observability
	Starter	Basic	Medium	Large
Metric Limits	Metric Limits	Metric Limits	Metric Limits	Metric Limits
Metric values per minute	5.000	30.000	100.000	300.000
Storage in days	780	780	780	780
Alerting Limits	Alerting Limits	Alerting Limits	Alerting Limits	Alerting Limits
Notification rules	10	50	100	200
Receivers¹	5	10	50	100
Matchers²	5	10	50	100
Logs Limits	Logs Limits	Logs Limits	Logs Limits	Logs Limits
Size (GB)	50	200	400	1.000
Storage in days	30	30	30	30
Traces Limits	Traces Limits	Traces Limits	Traces Limits	Traces Limits
Size (GB)	50	200	400	1.000
Storage in days	30	30	30	30

¹Receiver: A Receiver is a communication channel for an alarm. Different communication channels, such as Webhook, email, Microsoft Teams and Atlassian Opsgenie, can be configured.

²Matcher: A Matcher determines to which Receiver an alarm is transmitted.

Metric

Billing per Observability service customer commissioned by the customer and per hour commenced

SLA Specifics

Observability is considered available as long as the Frontend and the telemetry data (metrics, logs and traces) are accessible for the Observability service at the service transfer point.

Backup

There is no backup of the telemetry data (metrics, logs and traces). Configuration files and dashboards of are backed up automatically according to a schedule specified by STACKIT in line with the STACKIT Cloud general service description. This schedule cannot be changed by the customer. However, customers can restore from backups.

Additional Terms

The customer is responsible for the configuration of Observability (in particular the management of accounts, visibilities and alerts)
The following conditions also apply:

Version 1.3, valid from 01.09.2024